Frequently Asked Questions


Can I use fuels other than wood?

Stoves are specially designed for specific fuel types.  If you use the wrong sort of fuel you may reduce the stoves efficiency and you may even damage the stove.

Can I adjust the heat output from my stove?

Yes, in most cases the amount of air(oxygen) getting into the stove can be adjusted, this will affect the rate of burn and therefore the amount of heat being given out.

My stove makes a ticking sound, Why?

Stoves are made of metal, which expands when heated; this expansion sometimes causes a ticking sound. It is quite safe and should go once the temperature equalises.

Are there still smokeless zones?

Yes. Under the Clean Air Act local authorities may declare the whole or part of the district of the authority to be a smoke control area. It is an offence to emit smoke from a chimney of a building, from a furnace or from any fixed boiler if located in a designated smoke control area.

 I have heard of HETAS, why should I get a HETAS approved installer?

HETAS operate the ONLY competent persons scheme specialising  in solid fuels. You will need your HETAS certificate when selling your property to prove that it has been installed following building regulations.  HETAS installers know what they are doing so you have the confidence that your installation is safe. Visit the HETAS website for more inforamtion.

How do I clean the surface of an enamelled stove?

Wipe the stove with a moist cloth, but only when the stove is cold. Use distilled water with a mild detergent or brown soap. Remember to remove the soap before lighting the stove. Enamel is a strong material that does not change appearance unless the stove has been exposed to different kinds of bumps and strikes.

There is soot in my chimney; how did that happen?

If the temperature is too low you might experience tarry soot in your chimney. The combustion temperature will be too low if not enough air is supplied compared to the amount of wood. Tarry soot is easily recognized as a brown sticky coat. Supply more secondary air to increase the temperature.

A stove pipe thermometer placed on the lower part of the flue pipe will indicate if the air supply is correct.

The flue gas temperature must be approx. 250oC. If the flue gas temperature is considerably lower, tarry soot may be created in the chimney. If the flue gas temperature exceeds 250 – 300oC, the inside parts might be superheated.

Where do I buy spare parts for my stove?

Stovestoyou can help you with all you spare part requirements.

The glass in my stove has cracked. What has happened and can I replace it myself?

Cracks on the glass may happen due to bumps from the wood. Besides, impurities may be found in the wood such as pebbles that may hit the glass during the combustion. If the glass has cracked, it naturally has to be replaced – Stovestoyou has the necessary adhesive fibre for glass that can be bought at any Morsø dealer.

Will my wood burning stoves rust?

If looked after and installed properly, the stove will not rust. If rust appears on the stove, it is usually because the stove has been exposed to moisture, possibly from the chimney. In summerhouses, the temperature is often very cold in winter and the still air in the combustion chamber can cause condensation on the stove surface. You should therefore leave the valves in the stove open to prevent condensation forming on the oven, which can cause rust.

If you have another question then please feel free to contact us, using the contact form and we will be happy to assist.